Resonant Solutions Client Toolkit
Resonant Solutions is a full-service, client-centred company. Whether your team has plenty of experience or just a little, our goal is to offer an experience marked with excellence and care. We offer our clients access to a toolbox of licensed, value-added software to make the collaborative process friendlier and easier.
We're ready to help! Here are the links and numbers you need to access support services.
- FreshDesk Efficient help desk that allows you to submit support tickets online 24/7
- Basecamp Private client workspace for the development phase, to view drafts, provide comments, brainstorm, see a project calendar and exchange project-specific messages.
- Freshbooks Invoicing and estimates for all projects except through Resonant Business Solutions
- BugHerd: We like making your life easy with this fantastic webpage reporting tool for the testing phase, to help you clearly and easily try out pages and provide comments. • Simplified administrative CMS interfacAll of our sites support BugHerd, the world's simplest website bug tracker. Located as a discrete arrow on the bottom right corner of your web page, just point and click on the location of the bug, and BugHerd will send us a message telling us exactly where to make the fix.
- Team Viewer: Powerful team viewing and collaboration tools to help view, discuss and troubleshoot.
- Content Management System: general manual.
- Tier 1 Technical Support: Tier 1 technical support deals with server / network outages, such as access to the CMS or the website. If a server / network outage is responsible for bringing a website down, our technical team is on standby 24 x 7. Please call us at 1 866 488 1247 any time of day to report an outage.
- Tier 2 technical support: Tier 2 support requests are charged hourly or at $150 / month for up to three (3) hours per month and hourly rates thereafter. Hourly rates are $85 / hour during regular business hours and $125 / hour on evenings, weekend and holidays, billed to the nearest 15 min block.
- Phone: 1-866-488-1247 (Regular office hours are Monday-Friday 9AM - 5PM EST; urgent technical support calls are also acccepted at this number outside of regular office hours.
Contact us to get started today. Call 1.866.488.1247